The “Ten Key Events” for which you should be setting specific expectations with your customers

  1. The likelihood of variance on delivery date
  2. Frequency and timing of communication from the builder about key dates
  3. The reason for and necessity of adhering to cut-off dates; Who is ultimately responsible for meeting these deadlines?
  4. Anticipated condition of the home at final orientation and likelihood of a ‘punch list’
  5. Anticipated time to clear punch list
  6. Likelihood of the need for warranty repairs after move-in
  7. Typical speed of response to repair requests
  8. Probability that many types of repairs require more than one visit to complete
  9. Likelihood of visible changes to the home due to settling over time
  10. Benefits of homeowner maintenance and which items are the homeowner’s responsibility


Category: Uncategorized