Established in 1984 as the original homebuyer survey company, we have evolved into a full-service experience management partner to the homebuilding industry. With more than 35 years of experience and 2.5 million customer assessments behind us, we know the questions to ask to get you the answers you need.
With a background in clinical and consumer psychology, Bob was the first to professionalize homebuyer surveys and psychological assessments in the homebuilding industry. With his founding of Eliant in 1984, he offered homebuilders the reliable data they needed to make customer experience management, CRM and data-driven marketing the new business as usual. Working with a group of founding clients, Bob also introduced the practice of benchmark assessments to the industry. His innovations and contributions have been helping to raise customer experience standards across homebuilding for more than 35 years.
A 25 year veteran of Eliant, Fernanda leads and develops Eliant’s relationships with top firms, implements our strategic growth plan and ensures that all clients have the support they need to deliver homebuyer delight. Formerly the Vice President of Operations & Client Relations, she has been involved in successfully managing every aspect of Eliant’s work with U.S. and international homebuilders, lenders, escrow firms and design center operations
With a background in software development, Eric leads our product team. Together with Fernanda Luick, he oversees the execution of Eliant’s strategic growth plan with an emphasis on technology. In this capacity, his primary responsibility is the design, development and management of software solutions that empower customers with the data, insights and support they need to grow their businesses and delight homebuyers.
“Elevating the homebuyer experience is essential, and Eliant helps us do that with the reporting analytics and the interpretation of our survey results that go beyond improving customer satisfaction, helping us to drive referral sales. In our experience, the Eliant team members and systems are responsive, proactive and bring an advanced understanding of the work that our field teams do with customers. We find the Eliant Transport data portal is fantastic and puts historical reporting at our fingertips. In training our team members, Eliant delivers great value with their skillful engagement and detailed metrics so that our team members are equipped to deliver an enhanced customer experience”
“Eliant provided us with extremely creative and effective recommendations for improving our customer’s experience. Our #1 ranking on Eliant surveys and 35% of sales from referrals is the result. Best customer experience training program in our industry…”
“Eliant Surveys are one of the most reliable ways we as a homebuilder, can ensure we’re providing homebuyers with the highest quality homes and customer service possible.”
“The feedback we receive from your buyer surveys allows Classic Homes to keep our fingers on the pulse of our homeowners. We use the information and feedback from the survey reports to make changes in our products and processes. [They] have become more than a management tool; they are a part of the Classic culture.”
[The Eliant Dashboard] is Century Communities’ “go to” resource… It’s an invaluable tool for our Division Presidents and field operators to get a real-time pulse of their ability to deliver a great homeowner experience.”