The Eliant Blog

Homebuilding experience management firm, Eliant, announces winners of 24th Annual Homebuyers’ Choice Award 2020

The New Home Company comes in first among multi-divisional builders and The Olson Company named top single-division builder; Dave Patwell of Irvine Pacific wins top individual honor.   Homebuilders who provided their customers with the best purchase and ownership experiences, according to surveyed homebuyers, were honored in the 24th annual Eliant Homebuyers’ Choice Awards that […]

The Nation’s Best Builders are Using Eliant

TRI Pointe Group and New Home Company earn top honors Earning the title ‘Builder of the Year’ is an honor reserved for only those builders who are firing on all cylinders and excel in every aspect of the process, from land acquisition through customer service. The entire Eliant team congratulates two of the nation’s best-of-the-best […]

A congratulations to our own Fernanda Luick

As Eliant continues to grow and become more immersed in the home building industry, we remain strategic in our goals and approach to growth. It’s why we’re excited to announce the promotion of Fernanda Luick to President of Eliant. Formerly the Vice President of Operations & Client Relations, Fernanda has been with Eliant for nearly […]

Drive sales with this successful Eliant Certified Program

Creating tools and programs to help the industry improve customer experiences is the backbone of what we do at Eliant. And we’re always working to offer new data-backed programs that can help you drive sales. In this article, we look at a program developed by The Pisetsky Method, a successful Eliant Certified firm that uses […]

The Unexpected Thing that Keeps the Home Market Growing

How Much Does Customer Care Drive the Market? Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” The same is true for homebuilding. While home prices and the job market are drivers of home purchases, the customer journey is also a […]

Drive Design Center Sales With These 5 Strategies

Inside the Design Center: How to Successfully Grow Sales and Referrals When you help someone design the look and feel of their new home, you play a lasting part in the way they live. A home serves as the backdrop of life’s most memorable moments, whether it’s hosting family for the holidays or having a […]

LABOR WOES? TRY GRATITUDE AND RESPECT

By Gene Myers CEO of Thrive Home Builders in Denver In our industry, nothing is more important than the relationship between builders and their trades. We constantly talk about becoming the Builder of Choice for consumers and trades. In fact, we just completed a one-day Eliant Roundtable about “Becoming the Builder of Choice”, with builders […]

The Favor of Your Complaint

My expectations for quality service are higher than ever, and I don’t think I am the only one feeling this way   “When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction.”   —Seymour Fine, Author I expect good — if not great — […]

Life is Too Serious to Take Seriously

Don’t stress the ‘could haves’… if it should have, it would have To be honest, I really wasn’t a very good psychologist. Going back to the beginning, even my internship was a scary time. In that early stage of my career, I worried about my skill-set, the speed of my learning curve, and my ability […]

The Purpose of a Promise

Promises are like crying babies in a theater, they should be carried out at once. -Norman Vincent How many promises have you made today? It’s now 10:12AM and I have already made a bunch, including: Honey, I’ll clean the garage on Saturday; I’ll stop at Costco on the way home tonight. Making promises, whether overt […]