Your compass for better communication, better trade partnerships and a better customer experience
TradeSTAR provides 360-Degree Feedback for Builders and Their Trade Partners
- Identify and recognize your TOP trades
- Recognize trades rated highest by your internal team members
- Hold trades ACCOUNTABLE for the customer experience and quality you’re trying to deliver
- Monitor how each trade partner is delivering on critical behaviors, such as scope of work, safety, etc.
- Coach your low-performing trades
- Provide trades feedback with his/her own performance scorecard, based on internal team members’ ratings and comments.
- Become the builder of choice
- Identify areas where you’re excelling, where you can improve and implement changes based on trade feedback
- Learn what trades think of working with YOU!
- Review INDIVIDUAL TEAM MEMBER’S RATINGS of trades
- Review how each internal team member rated his/her trades.
- Identify and discuss significant rating disparities between departments
WHO’S INVOLVED:
- Purchasing Agents/Managers
- Construction Managers
- Customer Care Reps
- Trade Partners
WHICH TRADE PARTNERS ARE EVALUATED?
Your employees will rate the following primary subcontractors on specific behaviors:
- Appliances
- Cabinets
- Clean Up
- Concrete
- Countertops
- Drywall
- Electrical
- Finish Carpentry
- Windows
- Framing
- HVAC
- Insulation
- Landscaping
- Painting
- Plumbing
- Roofing
- Stucco
- Flooring
WHAT PROCESSES DO TRADES EVALUATE YOU ON?
Your trade partners will evaluate your policies and processes in these areas:
- Accounting
- Bid Process
- Purchasing
- Construction
- Customer Service