Led by industry experts, Eliant Next webinar series that brings you expert insights and effective strategies for increasing homebuyer loyalty and referrals. We invite you to join us for one of our upcoming sessions and hear from different industry voices on the trends and topics for growing your business.
Today’s modern homebuyers are looking for more when purchasing a new home. They’re looking for a personalized experience that makes them feel understood and valued. And by building a relationship with your clients, you have a greater likelihood of increasing homebuyer loyalty and referrals. Tune into our new webinar series where we’ll cover essential sales strategies that delight homebuyers and give you a leg-up against the competition.
As a proven industry resource and leader in real estate and new home sales, Susan Hyland uses her extensive experience to train and on-board sales teams nationwide. She will share insights from homebuyer mystery shoppers, highlight her top findings, and provide key tactics to give you leverage against the competition.
With over 20 years of experience growing the sales division of Minto Communities, Tonia Abrahamsson will share best practices that have helped her sales team consistently achieve 92% and higher on Eliant customer evaluations. She will also highlight new challenges that have surfaces from today’s market and ways that sales team can successfully adapt and exceed buyer expectations.
You can’t improve what you’re not measuring, which is where Senior Sales Executive, Christy Salmon, shines. She will show how Eliant’s robust reporting platform can help builders measure performance and pinpoint exactly what’s needed to deliver a better customer experience. She will also discuss how to track which sales behaviors have the greatest impact on referrals so you can create a relationship that delights homebuyers and increases referrals.
With homebuyer behavior and industry trends constantly shifting, remaining competitive during these uncertain times can be a challenge. If your business is one of the many expressing a desire to become more customer centric, our new Eliant Next webinar is for you. Join three industry experts who will demystify trend forecasting, cut to the chase on today’s most effective strategies for increasing homebuyer loyalty and referrals, plus offer insights on building, measuring, and tracking your success.
Homebuyer loyalty expert Carol Smith dives into the behavior trends of today’s consumer and how they got that way. Learn about which trends you should be watching, which customer experience strategies are best for you, and how to spot opportunities for improvement.
Experienced industry director Rick Carilo brings a unique perspective on how builders can successfully address customer service practices during COVID-19. Hear about which strategies worked best, what practices are here to stay, and a framework to enhance warranty and quality assurance.
For nearly 25 years, Eliant’s Fernanda Luick has been involved in assisting Eliant’s clients in delivering extraordinary customer experiences. With an inside perspective and ongoing relationships with top builders, she will discuss the impact of builder performances during these tough times and how to maintain and build a positive reputation.
As a leader in real estate and new home sales, Susan Hyland uses her extensive experience to streamline the training and on-boarding process for sales teams nationwide. Created over 40 training workshops and manuals to develop modern sales techniques to tackle the and ever changing new home sales market.
Tonia’s background includes a range of products from condos and townhomes to single-family homes in diverse markets. In her 21 years with Minto she has been instrumental to their growth with over 1,000 homes closed per year in communities spread throughout Florida and South Carolina.
With over 23 years in sales, Christy Salmon sets herself apart from the competition by going far above and beyond for her customers. She has brought that dedication to Eliant where she helps clients improve their homebuyer experience through successful sales strategies and relationships.