Become the
Builder of Choice

Improving Trade Relationships & Public Reputation

October 29-30, 2018

Andrei’s Restaurant, 2607 Main Street, Irivne, CA 92614



MONDAY, October 29: 5:30PM – 8:30PM

Networking & hors d’oeuvres

TUESDAY, Tuesday October 30: 7:00AM – 5:00PM

Roundtable Builders share best practices.
The afternoon session will include a panel of trades providing suggestions for improving builder-trade relationships.

Keynote speaker:

Carol Smith

International Customer Experience guru

Full day of small group sessions, discussions, best-practice sharing

  • Create & maintain true trade partnerships and loyalty
  • Deliver extraordinary Warranty Service
  • Deliver consistent customer service levels
  • Discuss new software and time-saving technologies

Trade Panel Discussion: Trades sharing their experience and suggestions; Q&A (1-hour)

Moderator: Eric Mitchell, Eliant VP, Innovation

President, Schamber Electric

CEO, Caliber Interiors, Inc.


50 builder executives have officially registered so far, representing these builders:

Griffin Homes (CA)

Century Communities – Nor Cal Central Valley Division

The Irvine Company/Irvine Pacific (CA)

Century Communities – Corporate

Century Communities – Austin

Century Communities – Bay Area Nor Cal

Century Communities – So Cal

Century Communities – San Antonio

The New Home Company (CA)

Maracay Homes (AZ)

TRI Pointe Homes (So Cal)

Providence Homes (FL)

CB Jeni Homes (TX)

Normandy Homes (TX)

Pardee Homes (Las Vegas)

William Lyon Homes (Las Vegas)

The Olson Company (CA)

Camelot Homes (AZ)

Trendmaker Homes (TX)

Warmington Homes (CA)

Wathen Castanos Homes (CA)

Tuesday October 30, 2018

  • 7:00-8:30: Registration and breakfast buffet
  • 8:30-8:45: Welcome & Opening Comments by Bob Mirman (CEO, Eliant)
  • 8:45-9:15: Opening keynote by Carol Smith
  • 9:20-10:15: Breakout Session #1 – Best practices for delivering an extraordinary customer care experience
    • Three groups of builders, each sharing best practices
    • Emphasis on #1 driver of satisfaction with warranty service: Completing warranty repairs ‘Right the First Time’
  • 10:15-10:25: Morning Break
  • 10:25-11:15: Breakout Session #2 – Improving job-site cleanliness
    • Three groups of builders, each sharing best practices
    • This is the #1 driver of buyers’ perception of ‘Quality’ during the construction phase
  • 11:20-11:45: Breakout group summaries
    • 3 Unique Recommendations from each group
  • 11:45-12:15: Special Presentation: Don Neff, President & Founder, LJP & Eric Turner, VP of Construction Operations, LJP
    • Creative construction practices and trade relationship tactics of the nation’s cutting-edge home builders
  • 12:15-1:00: Lunch
  • 12:40-1:00: Special Presentation: George Dale, Principal, Cove Programs
  • 1:05-1:40: TradeStarTM Demo and Q & A
  • 1:45-3:00: Trade Panel Discussion
    • Terry Martin, CEO, Caliber Interiors
    • Tanner Schamber, President, Schamber Electric
    • Letisha Lukes, Excel Cabinets
  • 3:00-3:10: Afternoon Break
  • 3:15-4:10: Breakout Session #3 – Best practices for enhancing the builder-trade partnership
    • Mutual Respect, Professionalism, Trust, Profitability
  • 4:15-4:35: Breakout group summary
    • 3 Unique Recommendations from each group
  • 4:35-5:00: New technologies in the field – Discussion/Q & A
    • Innovation and time-saving software & devices

Andrei’s – 2607 Main Street, Irvine, CA 92614


If you have any questions please contact Kimberly Pires
(949) 953-1077 ext. 26


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