“There are only three metrics that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow.” – Jack Welch, former CEO, General Electric I recently reviewed our list of over 150 builder clients, ranked in order of their customers’ willingness to recommend them to […]
In a recent home owner satisfaction survey submitted to Eliant, a home owner complained that his wife was being frequently harassed (i.e. “courted”) by the builder’s sales person. The home owner’s comments were so detailed, so compelling, that I was convinced the sales person actually had been pressuring the wife to enter into an illicit […]
Based on the results of surveys administered to hundreds of thousands of homeowners, Eliant has identified the survey categories and questions which had received the lowest level of satisfaction. Each of the survey’s ‘Quality’ categories contains a number of detailed questions which are designed to provide builders with a prescription for improving the performance […]
Changes on the horizon for rental homes! Home ownership rates are growing…blame it on the millennials. Click here to read the article.
“Every single year the labor situation has basically gotten worse,” said Patrick Hamill, CEO of Oakwood. To read more on how he has created a solution for Colorado’s construction labor shortage click here .
“Learn from the mistakes of others. You can never live long enough to make them all yourself.” ~Groucho Marx You can bet your life that Groucho was right. Time is short. Why not speed up the learning curve and learn from others’ mistakes and successes? Use Customer Evaluations to Motivate Your Staff Yelp. Trip Advisor. […]
One of the country’s top home building companies urges its employees to pause their design process and question the “What If” to bring more value to homeowners.
Honesty is the fastest way to prevent a mistake from turning into a failure.
— James Altucher
In just seven short years of operation, TRI Pointe Homes, a member of TRI Pointe Group, has navigated their way to heights unimaginable for such a young company.