Category: Experience Management

The Homebuying Stress Test

  “Better under-stated than over-stated. Let people be surprised that it was more than you promised and easier than you said.” – Jim Rohn, Entrepreneur The Homebuying Stress Test During my recent annual physical, my doctor suggested a ‘stress-test,’ so I invited my entire family over for Thanksgiving dinner.  This included my three grown kids, sister, brother, 98-year old […]

6 Financial Reasons to Never Buy a Home

Selling to millennials? This is the kind of stuff they are reading. Our tech-savvy young citizens go to school on the internet, and they eat this stuff for breakfast

Four Steps to Great Service

Builders Can Learn a lot From Retailers By Drew Vass Times have changed in the world of customer service, from fast-food restaurants to large corporations. Classic, static-filled “uh-huh’s” aren’t chiming out of as many drive-through intercoms. Now they amplify answers like “My pleasure” and even “Thank you for your business.” Call it the effects of […]

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