Tag: Managing expectations

The Difference Between the Best Builders and the Pretenders

“There are only three metrics that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow.” – Jack Welch, former CEO, General Electric   I recently reviewed our list of over 150 builder clients, ranked in order of their customers’ willingness to recommend them to […]

5 Steps for Properly Setting Buyers’ Expectations

Honesty is the fastest way to prevent a mistake from turning into a failure.
— James Altucher

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