Tag: progressive thinking

Millennial Home Buyers and Rental Markets

Changes on the horizon for rental homes! Home ownership rates are growing…blame it on the millennials. Click here to read the article.

Oakwood Homes Creates the Colorado Homebuilding Academy

“Every single year the labor situation has basically gotten worse,” said Patrick Hamill, CEO of Oakwood. To read more on how he has created a solution for Colorado’s construction labor shortage click here .

The Problem is Not The Problem

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter, British Airways Kind of surprising to read the above statement from an airline guy. I don’t know about you, but when I am sitting in the cabin of a plane preparing to take off, […]

Managing Our Buyers' Expectations (Part II)

Controlling expectations today yields referral-sales tomorrow “The first step in exceeding your customers’ expectations is to know those expectations.” -Roy H. Williams   Each day, it has been estimated that 12.8 million people participate in America’s business lunches. When the check arrives at the lunch table, one of the participants usually grabs the tab and says […]

Getting Your Buyers to Love Lending (When it Really Sucks) 

By Jex Manwaring The lending process is far more confusing than the actual building of a home and it’s about as much fun as doing taxes. So, given that homeowners look forward to having dental work done more than getting a mortgage, it may seem that there’s simply no alleviating the lending process, never mind […]


But for home builders, the last thing we want is an anxious home buyer.

Van Daele and Eliant Team Up to Create Outstanding Customer Experience

By Bob Mirman Van Daele Homes‟ customer satisfaction scores are soaring to an amazing level. These impressive satisfaction levels are the result of the company’s customized “Buyer Friendly” program, their relationship with renowned customer satisfaction expert Bob Mirman of Eliant, Inc., and a team of truly dedicated Van Daele employees and associates. The privately owned […]

The #1 Key to Driving Referrals: Why Sales People and Lenders Need to Pro-Actively Communicate With their Buyers

 “What we have here… is a failure to communicate.” Pick up any textbook on selling skills. Read any article on customer service. Take a course on relationship building, on teaching, on being a better Dad

Big Builder – Preventing Cancellations

  By Jason Forrest To switch is human; so, to keep a customer on board, sales needs to go well beyond the order

How to Generate Referral Business – Bob Mirman

Bob Mirman was recently featured on Builder Online Magazine with an article titled “How to Generate Referral Business“. To state simply, a referral business starts by creating an enthusiastic home buyer purchase experience.   To get the full scoop and check out the full article, click here!